Abstract

The series has sold more than 180,000 copies! This is the latest book on "caring" by a very popular author. If the previous books are for beginners, this book is for intermediate users. You may have gained some experiences in a workplace and have become a certain level of quality to care others, but ...... you may have actually become rude by overdoing it!　
This book is based on the author's experiences as an ANA CA and training instructor, and teaches a higher level of caring.

Author’s Information

After graduating university, she joined an office automation equipment sales company, where she worked on sales strategy. Later, she joined ANA (All Nippon Airways Co., Ltd.) as a cabin attendant (CA). Experienced as chief purser, group leader, OJT instructor, and member of cabin department policy development.
After leaving ANA, she has been active as a training instructor. She has been hired by a number of public offices, private companies, and universities to provide training in customer service, hospitality, and communication skills improvement, with a total of more than 20,000 participants. She conducts more than 100 training sessions a year.