Abstract

Disneyland is a place that makes many people happy every day. I'm sure many of you have experienced the magic of Disneyland and the best guest services that take place there. In this book, we introduce stories that have never been told before. These are not the memoirs of a single author, but rather the stories of former Disneyland Cast Members who actually worked at Disneyland. All of them are filled with warmth. Disneyland boasts a repeat guest rate of over 90%. We hope that you will encounter the warm and gentle stories of the Guests and Cast Members that the leaders of Disneyland's best Guest Service have actually experienced.

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Author’s Information

Representative Director of Katori Impression Management, Inc. In 1995, he joined SHUU Research Institute, a company that provides on-site management consulting services for leisure facilities. In April 2004, he established Katori Emotional Management Co. In April 2004, he established Katori Emotions Management Co. Author's Profile Tokyo Disneyland Alumni Volunteers In 2011, after learning that there were many children who had lost their parents in the Great East Japan Earthquake, Mr. Katori decided to do something about it. The Disney alumni gathered to support Katori's call.

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