Abstract

Assertive Conversation
　Assertive" means "to assert oneself," but here it means to express one's own opinions while respecting others. In the workplace, where organizational diversity and psychological safety are in high demand, there is a need for an environment in which everyone can express their opinions without fear, while at the same time everyone can express their opinions without pushing others away.
　As telecommuting increases and online and e-mail-based communication increases, it may become more difficult to speak up and aggressive communication may increase due to the lack of face-to-face contact. The concept of assertive communication has been introduced to Japan for some time, but now there is a renewed need for it.
In this book, the author of "Nikkei Bunko: Anger Management" talks about the concept and practice of assertive communication as communication beyond the successful anger management.

● Focusing on cases in the workplace
　Assertive communication is an extension of anger management. If you respect others and speak your mind without holding on to your thoughts and feelings, you can suppress aggression toward others and frustration toward yourself. In anger management, the thought "~this is the way it should be" led to the behavior of not forgiving the other person, but in assertive communication, the unconscious assumption of "unconscious bias" causes the other person to do more than necessary or to be more reserved than necessary.

　This book is unique in that it is written from a business perspective. Rich in examples, this book provides a compact overview of the basics.

Author’s Information

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