Abstract

The author of the long-selling "The Art of Teaching," which has sold more than 400,000 copies, and a leading authority on behavioral science management, explains the scientific methodology for eliminating errors in the workplace with abundant examples.
This book is a must-read for all leaders who are annoyed by the "misbehavior" of their subordinates on a daily basis.
Of course, it is also recommended for those who want to eliminate "their own mistakes"!
It is just a small mistake by a worker that triggers a serious accident or a loss of trust in the company.　In response to this, we have written this book.
Mistakes cannot be eliminated by thorough awareness and self-help efforts.
It is important to create a system that is in line with the "principles of human behavior.
Using examples familiar to everyone, this book carefully explains the background behind the mistakes, the reasons why mistakes cannot be eliminated no matter what is done, and the establishment of a system to eliminate mistakes through "specifications and continuity."
At the end of the book is a "collection of tips to eliminate mistakes" that can be used right now.

Author’s Information

The author has established "Behavioral Science Management," a management method based on behavioral analysis that has achieved great results in the U.S. business world, and arranged it in a unique way to suit Japanese people. He has guided more than 1,000 companies and 30,000 businesspersons. He is the Representative Director of the Organizational Behavior Safety Management Association. President and CEO of Will PM International. He is also a lecturer at Nikkei BP's "Manager's School.