Abstract

Create the happiest employees in Japan!

Hotel Associa Nagoya Terminal is known as "the most heartwarming hotel in Japan. The general manager, Akio Shibata, had only one policy: employee satisfaction rather than customer satisfaction, in other words, to "create the happiest employees in Japan. This is a story based on an inspiring episode that really happened at a hotel.
The hotel is neither a luxurious hotel nor a hotel where first-class employees work. It is not a luxurious hotel, nor does it have a ｍagic carpet, nor does it magically produce food. It was a very ordinary hotel, and the most heartwarming "miracle" in Japan was created by a very ordinary action."

Author’s Information

Akio Shibata
Born in Nakatsugawa City, Gifu Prefecture in 1942, he graduated from Iwamura High School in Gifu Prefecture and started working for Japan National Railways in April 1961, becoming a full-time officer of the Nagoya Regional Headquarters of the then Railway Labor Union at the age of 31. He became the Secretary General of the JR Union in 1992. In 1994, he moved to the Nagoya Terminal Hotel as Deputy Director of the Sales Promotion Department. He then became General Manager of the General Affairs Department in 1998, Director and General Manager in 2000, Managing Director and General Manager in 2003, and Representative Director and Senior Managing Director and General Manager in 2005. During this period, he revitalized a hotel that had been in the red for four terms into a profitable hotel for seven consecutive terms. Currently, he is the founder of Associa Shiyukan, a general incorporated association. As chairman of the board of directors, he is currently working to create a society overflowing with bonds, kindness, and warmth through lectures, event planning, writing, and other activities.

Koto Takimori
Born in Ichikawa City, Chiba Pref. As a broadcaster, planned, composed, and wrote scripts for various programs such as "Experience the Miracle! In 2006, he became an independent writer and copywriter. In 2006, he became an independent writer and copywriter. Currently writes novels and children's stories, mainly on the theme of "emotion. She is a certified pet nurse and pet therapist.