Abstract

The answer arrived at by the CEO of a company that has been ranked #1 in the "Great Place to Work" rankings for seven consecutive years.

Honest opinions are not expressed in meetings. Problems on the ground do not reach management. People do not know what the neighboring department is doing...... This book explains the know-how to transform such a "silent organization" into a "mutually uplifting organization" where dialogue takes place.

Why do psychological safety initiatives fail? The answer the author arrived at is that "the order is reversed."

It is not that "if you create a safe space, people will speak up." Instead, you need to create a system where voices are heard and respond to those voices. Employees communicate frankly with each other and uplift one another. A safe space is born from the accumulation of these efforts. In this book, the approach of changing an organization in this order is called "feedback management." Why don't people speak up? They don't know what to say. They have given up because they think nothing will change even if they speak up. They may suffer disadvantages if they speak up. Many roots intertwine, silencing each individual. From a "silent organization" to a "mutually uplifting organization." This book outlines the path to achieving that.

Author’s Information

He is the Representative Director, CEO, and CPO of U-ZERO Co., Ltd. After graduating from Keio University's Faculty of Law, he worked at SAP Japan, McKinsey & Company, and other companies before becoming the Representative Director and President of Concur Japan Co., Ltd. in 2011. He has pursued organizational development starting from feedback, and achieved the longest record in Japan for seven consecutive years in the Great Place To Work® Institute's "Best Companies to Work For" ranking (medium-sized company category). In 2024, he established U-ZERO and is promoting the social implementation of "feedback management". His books include "New Customer Creation", "How to Create the Best Job Satisfaction", and "The Complete Guide to Everyone's Feedback".