Abstract

"If Walt were here, what would he do? At Disneyland, every decision still starts with this question.
This question is still the starting point for every decision made at Disneyland, and it continues to create a lasting impression on the guests who visit.
Also, manuals must be taught through practice so that they do not have to be read.
Cleaning must be so clean that babies can crawl.
There are many more "rules.
This book is a collection of inspiring operating rules written by the author, who has been in charge of the operations department and training for more than 10 years since the opening of Tokyo Disneyland.

Author’s Information

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