Abstract

Work etiquette is full of “why?”
Why do you say "Thank you for your continued support" to someone you've never met before?
Why did you get angry when I said "I understand"?
Why should I apologize if it wasn't my mistake?
Why do I need permission from my boss to take paid vacation?
Why are you always warned about honorific language and wording?
If you learn useful manners, work won't be scary!

Author’s Information

Chihoko Yamada
Human resources development consultant. She is the president of Omotenashido University. She is the representative director of Omotenashido Co., Ltd. She is a part-time lecturer at Okazaki Women's University and Junior College. She works as a branch manager's secretary at a non-life insurance company while training employees and agents. After retiring, she planned and implemented human resource development training for companies as a training instructor for a temporary staffing company, and was also involved in training numerous instructors. In March 2007, she established Rainbow Communication Co., Ltd., and she became the representative director (in August 2015, she changed the company name to Omotenashido Co., Ltd.). She implemented "human capital" training to improve the hospitality of people and companies (this data was published at the time this book was published)